TERMS & CONDITIONS

Thank you for stopping by! 

RETURNS

Olive's Arrow strives to keep her customers happy by service & product satisfaction, should there however be a problem with your purchased product then a return or exchange is available upon receiving of the e-mailed invoice within 14 days. The invoice needs to be attached to a written statement stating the reason of dissatisfaction. In the case that the product is faulty or incorrect Olive’s Arrow will pay for the shipping costs. Please allow time for refund and/ or replacing of product in this case. 

Change of mind exchange or refund is not applicable. 

SHIPPING

Olive’s Arrow uses Australia Post & at times other carriers. The price of postage is calculated by size, weight & fragility of the product. Should your product not arrive within the estimated delivery time, then a written statement is to be sent to olivesarrow@gmail.com in order for us to investigate the situation. 

PAYMENT

We use Shopify, a secure payment option. All personal information, such as e-mail, name etc is kept secure and strictly used for business purposes only. For further information regarding Shopify payment please visit Shopify. 

Olive’s Arrow reserves the right to make changes to these Terms & Conditions as needed and without notice as business develops & changes. Any changes will be seen in this page under ‘Terms & Conditions’. 

PRODUCTS

Olive’s Arrow strives to keep this website up to date and current, it may however contain errors or inaccuricies at the time of viewing. If there are any queries regarding a specific product please e-mail olivesarrow@gmail.com for questions. In the event that an ordered product is a unavailable then an e-mail will sent to the customer and a refund applied. Please allow 3-5 business days for a refund. 

Variations in handmade goods are unavoidable and this needs to be realised by the customer, so that dissapointment is avoided. Colours have been displayed as accurately as possible on a computer screen, Olive’s Arrow cannot guarantee that exact colours are accurate. 

We hope you love the chosen products as much as we do- happy shopping!